Sunday, January 23, 2011

Some observations on power of social media

The floods crisis affecting Queensland over the last few weeks has shown me how valuable social media can be in informing the public and also mobilising people to a response. For us at 96five it showed again that radio is a great broadcast platform for flood information and that twitter and facebook are useful tools to compliment what we as a radio station can do. This blog is some thoughts on how I see twitter and facebook as useful and perhaps how you maybe able to harness these platforms to your ministry.

Facebook

To me facebook is like a giant noticeboard. It is a great way to paste up information with some limited response from people who are part of your network. It is a notice board that also allows instant sharing of information and comments which is where it differs from a website. While anyone can view a website only ‘friends’ can view your facebook page but facebook is a lot easier to quickly up date information.


Twitter

I think twitter is a valuable social tool for getting out short succinct messages or information. It is not designed for feedback or conversation but to just make statements. The lack of feedback means that unless it is from a reliable source the information can be wrong or at least misleading. This is where it differs from facebook which at least allows people the opportunity to see if a message sent has been shown to be wrong or it has been confirmed by other sources.

Pros and Cons

In my experiences Facebook and twitter are forms of social communication. What they aren’t are advertising platforms. I have yet to see any one company or church use them in a successful advertising or marketing way. They are platforms for ‘followers’ to post their thoughts but invariably those following are already consumers who are passionate at some level to your organisation. So no I don’t think they are helpful to get people to come to your church service on Sunday but they will at least let your congregation know what is happening much like a church bulletin.

Facebook is an invaluable pastoral care tool though because you do see what your congregation is ‘doing’. They may not tell you to your face but they will tell all their facebook friends. Where twitter or facebook is helpful is quick call to action stuff
Eg Mary Smith is ill and needs some help with meals for kids, or looking for some information on a topic xyz can anyone help me.

They are more flexible platforms than websites are, but again I don’t think either will replace a good website. Twitter and facebook are noticeboards not relationships either. Use them for call to actions not friendships.

Love to get your thoughts or experiences and feel free to find me on twitter and facebook too.

No comments:

Post a Comment